According to the Sanofi Canada 2018 survey on member satisfaction with a group plan, 58% of respondents have qualified the quality of their health care plan as “excellent” or as “very good”. This is an increase in comparison with the 48% satisfaction received last year.

According to our colleague Pierre Marion, Market Leader in Quebec, communication is key to helping members understand the value of their group insurance plan: “It’s important that we look at improving how we support plan sponsors to communicate the value of their plans to their members. We can separate out the value of the insurance aspect so it’s better understood and appreciated by more than just the small number of plan members who make insurance claims.”

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