7. Your Rights
Rights of access
You may submit a written request at any time to Blue Cross’ Chief Privacy Officer to obtain a copy of your personal information we hold about you. We will also inform you, upon written request, of any of the following information:
- the existence and nature of any personal information we hold about you, the purposes for which we collected it, how we collected it, or the sources of the personal information;
- the names of the individuals or categories of third parties with whom it is necessary for us to communicate your personal information;
- the categories of employees who have access to the information; and
- the length of time your personal information will be kept.
Any personal information you request will be provided in writing, with certain exceptions allowed by law. Please understand that, depending on specific circumstances, we might not be able to provide all of the information you request. We may also require you to pay reasonable costs associated with providing you with such information. You will be notified of any such cost after your request is evaluated.
Right of correction
We strive to ensure that any personal information we collect, use or disclose is as accurate and up-to-date as possible in order to meet the needs for which it is used. We encourage you to use our Blue Cross Mobile App or access your account online to update your personal information. You may also contact us if your information needs to be updated, allowing us to best meet your needs in the future.
If you believe that your personal information is inaccurate, incomplete or ambiguous you can request that we correct the information. If you believe that the collection, disclosure or retention of your personal information is not authorized by law, you may ask us to rectify the matter.
We will require that you prove your identity before we process your request for access to, or correction of your personal information. A request will also be considered if it is made by a person acting as the representative, heir or successor of the person concerned, liquidator of the estate, beneficiary of life insurance or death benefit, or holder of parental authority. In all cases, this person will have to establish their capacity and identity. Such requests must be made in writing.
We will respond to your access or correction request within 30 days of the date of receipt.
Please contact Blue Cross Life’s Chief Privacy Officer at the mailing address or email address provided below to make an access or correction request.