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Optional Benefits

Online Doctors

Millions of Canadians don’t have a family doctor or have to wait weeks to get an appointment. This often results in delayed treatment, or spending hours at a walk-in clinic or an emergency room. Online Doctors allows you to consult with a Canadian-licensed physician in less than 5 minutes day or night, year-round, in Canada or around the world.

We’ve partnered with Maple to give you exclusive access to Online Doctors, at a fraction of the usual cost.

This feature becomes available to you when you select Critical Illness or Optional Life in the quote tool.

Optional Benefits

Online Doctors

Millions of Canadians don’t have a family doctor or have to wait weeks to get an appointment. This often results in delayed treatment, or spending hours at a walk-in clinic or an emergency room. Online Doctors allows you to consult with a Canadian-licensed physician in less than 5 minutes day or night, year-round, in Canada or around the world.

We’ve partnered with Maple to give you exclusive access to Online Doctors, at a fraction of the usual cost.

This feature becomes available to you when you select Critical Illness or Optional Life in the quote tool.

Did you know that Online Doctors has a 4.9/5 average satisfaction rate?

Take a look at some other perks below:

• Access a “Canadian-licensed” general practitioner through the mobile app or website 24 hours a day, 7 days a week

• Securely text, video chat or speak with the doctor by phone in english or french

• Manage you and your family’s health data in digital health records

• Digital prescriptions (free delivery or pickup), medical notes, lab and image requisitions

• Access to a network of over 700 Canadian licensed physicians, even while traveling

• Annual fee paid in very low monthly payments

If 5 visits is not enough for you or your family in some years, you can also pay per-visit until your next year’s 5 visits are replenished in the Maple app.

If 5 visits is not enough for you or your family in some years, you can also pay per-visit until your next year’s 5 visits are replenished in the Maple app.

Skip the waiting room and get full access to a Canadian-licensed general practitioner in less than 5 minutes.

Online Doctors can help prevent the need to go to a walk-in clinic or the ER. Maple doctors are safely and accurately able to diagnose and address the majority of common illnesses and medical issues including, but not limited to:

Abrasions

Bacterial vaginosis

Bites & stings

Body aches

Bronchitis

Bruises

Cough

Dehydration

Diarrhea

Earache

Fever

Flu

Frostbite

Headaches

Migraines

Hives

Insomnia

Itchy eyes

Lice

Mild lacerations

Nasal congestion

Nausea

Pinkeye

Respiratory infections

STIs

Sinus infection

Skin infections

Sore throat

Sprains and strains

UTIs

Vomiting

Yeast infections

… and many more!

Frequently asked questions

Go to www.getmaple.ca/medavie to create an account. After creating your account, use Maple’s free app on your smartphone or tablet (iOS / Android), or access their website (www.getmaple.ca) on your desktop or laptop computers, using Chrome, Firefox, Safari, Microsoft Edge and IE 11.

Assuming you’ve created your account already, when a medical need arises, log in to Maple’s app or website. If you haven’t created your account, follow the directions in the previous question. Then, click the “See Doctor” button to start the consultation process. You will be asked if the visit is for you or someone else, then you’ll be prompted to enter the symptoms and any additional details to help explain your concern to the doctor.

You will be matched with a doctor who will review your information. You will receive a message from the doctor and the virtual consultation begins in a chat room. You can choose to continue in text mode or move the consultation into a video chat or phone call.

Maple physicians can prescribe medications during your consultation. Once you accept a prescription, you’ll have the option to pick it up from any pharmacy in Canada or have it delivered to your door at no additional cost.

Online Doctors is not intended for medical emergencies. If you believe you are experiencing an emergency, please call 911 or proceed to your nearest emergency room. Also, Canadian laws prevent virtual prescriptions for narcotics or controlled medications so those are not available through Online Doctors.

No. While doctors on the Maple app can help with many common medical requests, the service is not intended to replace the care of a family physician. We strongly advocate for all patients to have a relationship with a family doctor. Maple can act as a helpful stopgap for those that do not have one, and for those that do, we can help provide a way to manage urgent primary care issues that arise when you cannot get in to see your family doctor.

Yes! Maple is available globally for Canadian residents. This means patients who are traveling outside of Canada can use the service anywhere in the world to connect with a Canadian physician. There is a limitation with prescriptions, as Canadian physicians do not have jurisdiction to prescribe outside of Canada. Not every medical issue requires a prescription (only approximately 40% do, which is aligned with physician office visits). However, Maple can still be a very valuable service for Canadians when they are out of the country. Many times, travelers will be unsure whether or not their ailment actually needs to be seen by a local doctor immediately or not. Maple’s service can potentially prevent an unnecessary trip to a foreign medical provider, and the associated cost of that visit, or confirm that the condition does need to be seen by a local doctor and in what timeframe.

In addition, countries vary in their regulations about which drugs require a prescription and which can be sold over the counter. So even if a drug may require a prescription in Canada, it may not require one in whichever country you are visiting. In addition, the doctor may be able to recommend over the counter treatments likely to be available in that country.

Questions?

We’re here to help! Please reach out
1-844-949-3809

Questions?

We’re here to help! Please reach out
1-844-949-3809


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