Blue Cross Connect – Member Newsletter

We're pleased to share the latest edition of Blue Cross Connect, the Medavie Blue Cross member newsletter.

This month, we're focusing on supporting members impacted by wildfires across Canada, highlighting the critical resources available during this challenging time.

We cover how members can quickly access their benefits through our mobile app and online services, utilize inConfidence counselling and support services, and connect with Online Doctors when travel or local services are disrupted.

View the full newsletter here to see how we're helping members stay connected to their benefits when they need them most.

30-day member welcome: Maximizing plan benefits

We're reaching out to new members with a 30-day welcome email designed to maximize their plan engagement.

This email highlights key member services including online account access, digital membership perks, Connected Care services, and Blue Advantage discounts. We also remind members about coverage update options for life changes and invite feedback on their experience so far.

Read the welcome email here to see how we're helping members get the most value from their coverage.

Enhancements to Usual and Customary Information

A recent update has brought changes to the Member Services Site and the Blue Cross Mobile App. Previously, members would see a generic message indicating that the maximum eligible amount is subject to Usual & Customary fees. With this latest release, members will now see the exact amount of the Usual & Customary fees for para-practitioners and vision/eye exams via the Member Services site or the Blue Cross Mobile app.

See below for visuals of these enhancements:

Member Services Site

No maximum per visit (Old)

Maximum per visit (New)

Maximum per visit (Enlarged) (New)

If you have any questions, feel free to contact Agent Inquiry or your Medavie Blue Cross Account representative.