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At Medavie Blue Cross, customer satisfaction is important, and it is our commitment to respond to concerns and complaints promptly, accurately and respectfully.

We strive to provide our members with a transparent approach to address their concerns and complaints, and will employ our best efforts to respond and resolve where possible. All complaints and personal information collected, whether written or oral, will be handled in a timely, professional and confidential manner. If members have any questions or concerns about our products, services or representatives, we want to make sure that these concerns are handled fairly and efficiently.

Medavie Blue Cross has a simple complaint resolution process: