Step 1. Make sure you have all the required documents.
Claiming requirements can vary based on the type of benefit and your particular plan. You can find specific claiming requirements for each benefit in the coverage section of the Medavie Mobile app or the Member Services Site, or in your benefits booklet.
• Receipt for your payment
May be required for specific benefits*:
• Prescription from a physician or other health professional
• Itemized statement describing all services rendered*
• Medical assessment/evaluation completed by health professional*
*In some cases, this information will be included on the receipt given to you by your health professional at the time of service. Otherwise, specialty forms for certain benefits are available for download and will need to be completed by your health professional.
Keep in mind that health services must be provided by a Medavie Blue Cross-approved health professional to be eligible for coverage. You can find an approved provider through the Medavie Mobile app, or use our online search tool to find one who offers ePay direct payment service.