At Medavie Blue Cross, we understand that accessible customer service means providing a barrier-free experience for our customers and clients. It's important to us that all Canadians have the ability to equally access our products and services.
The Accessibility for Ontarians with Disabilities Act (AODA) establishes the accessibility standards for information, communications, employment and transportation. It applies not just to Ontario, but to all of Canada.
Medavie Blue Cross is compliant with the Customer Service Standard, which requires us to develop policies, practices and training related to making our goods and services accessible to persons with disabilities.
To find out more about Accessibility for Ontarians with Disabilities Act, visit the Ontario Ministry of Community and Social Services website.
In situations where telephone or written communication is not feasible, we will upon request explore using an alternative method of communication.
To provide feedback on our accessibility practices, please email the Corporate Compliance Officer at [email protected].