How do I submit an accidental dental claim?
Accidental Dental claims are treated differently from regular dental claims.
Accidental Dental Benefits are processed under the Extended Health Benefit (EHB) section of insurance policies, not under dental benefits. Because of this, Accidental Dental...
What do I need to submit a claim?
Please ensure you have a paid-in-full receipt for all claims.
Based on the type of claim, we may also require additional details or documents, such as a physician's prescription. Specific requirements can be found within the coverage details of our...
Why does my health professional not show up using your health professional locator?
Our health professional locator tool displays health professionals who are part of our ePay network. If you've tried changing the search parameters and you can't find a specific health professional you're looking for, it could be that they are not...
Why do I need to enter another bank account for direct deposit if I already have one registered for my premium deductions?
If you've purchased your own personal health plan, you're already set up for pre-authorized debit to cover your premium payment. But, you still need to enter separate banking information for direct deposit of your claims reimbursements, even if...
How can I get a new ID card?
If you've lost your card, you can get an immediate replacement by logging on to the Member Services site and selecting the 'Print or share member card' option under My Account. From there, you can print, download or share a PDF of your member card,...
What is Quick Pay?
Visit a Quick Pay® location and your claim will be processed by one of our customer service reps while you wait.
Quick Pay is available at the following offices:
Dartmouth, NSFredericton, NBHalifax, NSMoncton, NBMontreal, QCSaint John, NBSt. John's,...
I'm taking a trip—where can I find my travel insurance information?
If you have travel coverage as part of your plan, full details can be found in your benefits booklet. You can find your booklet on the Member Services site in the Coverage section (look for the link called "View Schedule of Benefits"). On that same...
How do I register for Medavie Mobile or the Member Services site?
You'll need your Identification Number and Policy Number, both found on your member card. Once you're already registered for either Medavie Mobile or the Member Services site, then you're automatically registered to access both using the same email...
My claim has been processed but I don't see the reimbursement in my account yet—what gives?
Once your claim has been processed by us, we send the reimbursement to your bank for direct deposit into your account. Timing for the deposit varies based on your financial institution, and may be dependent on a number of factors. That means you may...
What devices does your app support?
Medavie Mobile supports devices running Apple’s iOS version 7+, Google Android 4.1+, and Blackberry devices that use the Google Android operating system (such as the Priv).
How do I change personal information on my account?
Address changes can be completed at any time by logging into our app or Member Services website.
In order to change personal information such as name, date of birth, or gender, you may need to provide a written request. If you are part of a group...
How do I change my beneficiary?
A written request is required to change your beneficiary. Please contact us for more information.
My child is turning 21—can I keep them on my plan?
If you've purchased a personal health plan and a dependent on your plan is about to turn 21, they can continue to qualify as a dependent if they are a full-time student—that means taking a minimum of three courses per term at an accredited...
I'm about to lose coverage under my parents' plan—what are my options?
If you no longer qualify for coverage under your parent's health plan—it's time to find a plan that fits your own needs. Take a look!
How can I request a Confirmation of Coverage letter?
Please contact our Customer Service representatives so we can help you.
How do I know what's covered under my HSA?
A Health Spending Account (HSA) is a unique benefit that lets you choose where your benefit dollars are spent. Eligible expenses are reasonable medical expenses not reimbursed by any government-sponsored or private health care plan. Eligible expenses...
How can I top up my existing benefits plan?
Looking for something to enhance the coverage you already get through work or through a government-sponsored program? We can help.
Travel health and trip cancellation plans: A travel plan from Blue Cross gives you the coverage you need to feel secure...
How do I add or remove a spouse?
If you are part of a group (employee) plan, you can add or remove a spouse or common-law partner by contacting your Group Administrator. For members who have purchased personal plans, please call the nearest Blue Cross office.
How do I find my premium statement for tax purposes?
If you've purchased a personal Medavie Blue Cross plan, your premium statement can be located online by logging into our Member Services website (you can use the login at top right). You can also access this information by contacting our Customer...
How do I know what I'm covered for?
If you're looking for details about your benefits—like eligibility or annual maximums—the easiest way is to check things out online or using our app.
You can also find information in the benefits booklet you received separately.
Where can I find a form?
Plan member claim forms, as well as other types of forms, can be found under Member Resources. Once you're there, you can filter the results from the left-hand side.
Are you a health professional? If you're looking for health professional resources,...
How do I apply to become an approved Medavie Blue Cross provider?
You can apply to become an approved Medavie Blue Cross health professional by filling out our short online application form.
How do I sign up for Direct Deposit?
Direct Deposit enables your reimbursement to be automatically deposited into the bank account of your choice once your claim has been submitted and approved.
You can get set up for Direct Deposit using either our mobile app or by visiting our Member...
How do I submit a claim?
There are a number of different ways you can submit your claim for reimbursement depending on what services you have with Medavie Blue Cross and the most convenient option for you. You can find everything you need to know here....
Where can I find a list of approved health professionals or associations?
With our new online find a health professional feature, you can search for Medavie Blue Cross-approved health professionals from a variety of specialties. These health professionals are part of our ePay network, so they can electronically submit the...
Where can I find my billing and statement information?
For members who have purchased personal plans, your billing and statement information can be located online by logging into Medavie Mobile or our Member Services website (you can use the login at top right). You can also access this information by...
How do I update my address?
Address changes can be completed at any time by logging into our app or Member Services website. You can also contact our Customer Service Team.
Why can't I edit some of my profile information?
Some group (employee) plan members may be unable to...