New Addition - Claims Tracker Tool Coming Soon
We are happy to announce that as of September 22, our newly added Claims Tracker feature will allow members to quickly and easily check the progress of submitted claims by logging in to the Blue Cross Mobile app or Medavie Blue Cross Member Services site. Once a claim is submitted, members can check the status of their claim as it moves from submission to decision and payment!
Find out more details about this and other recent upgrades here.
Important - Dental Coverage Increases and Waiting Periods
We have observed a trend in which Complete Health members have been requesting to increase their dental coverage from Entry or Essential to Essential or Enhanced, only to make a claim and then return to Entry level coverage. To address this issue, we will approve without resetting waiting periods this year. Members will be advised that future requests increase to Dental coverage will be subject to waiting periods.
If you have questions, please reach out to Agent Inquiry or your Account Representative.
Reminder - Bypassing Medical Questions
We have previously communicated a change to the application process regarding the ability to bypass medical questions.
Please remember: To bypass medical questions on an application, the applicant must currently be enrolled in an underwritten Blue Cross individual health plan. This includes:
- Overage dependents moving to their own plan
- Individuals moving to a separate plan due to separation or divorce
- Members of an underwritten Blue Cross individual health plan who have transferred from another province
Any applications that bypass medical questions but are not qualified to do so will be returned to you, thereby delaying approval of the member’s application.
Please reach out to Agent Inquiry or your Account Representative if you have questions.
The New Blue Cross Mobile App Video!
See all the ways that the Blue Cross Mobile app supports Medavie Blue Cross members on their journey to wellbeing!
Don't miss the next Insights webinar
Cybersecurity Strategies:
Mitigating Risk for Benefit
Tuesday, September 10, 2024
10 a.m. ET/11 a.m. AT
Join us for an eye-opening discussion on cybersecurity, including best practices, emerging trends, and strategies plan sponsors and members can employ to mitigate risk. You’ll gain valuable knowledge about the importance of cybersecurity in benefits management as well as the strict security controls Medavie Blue Cross has in place to protect benefit plans, leveraging state-of-the-art capabilities.
Register Today for this free event!
Reminder - Medavie Blue Cross Individual Member Newsletters
The next quarterly individual newsletter will be shared with all individual plan members including broker clients starting August 28, 2024. See the Fall edition here.
This month focuses on importance of preventative care and how it can help members maintain their health. We also share the importance of Health Connected and how reaching their wellness goals can be even easier. Plus, we offer some tips on deciding whether to add travel coverage to their individual plan or go with a standalone option, helping them choose what works best for their needs.