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Travel News

Posted by Medavie Blue Cross on February 23, 2023

Starting the year off right

Now that travel is back in full swing, we would like to highlight some of the most referred to information that is used to assist your clients pre and post sale:

Travel Assistance
When you are travelling, request 24/7 assistance in case of an accident or medical emergency

  • From anywhere in Canada and the United States, toll free: 1-800-361-6068 
  • From Mexico, toll free: 01-800-062-3174 
  • From the Dominican Republic, toll free: 1-800-203-9666 
  • From Europe (in countries where 1-800 numbers are functional): 1-800-7328-7473  
  • From anywhere else in the world, call collect: 514-286-8411 

If you are experiencing an emergency and cannot contact us, go to the nearest clinic or hospital. Call the emergency number as soon as the situation has been handled, so that we can open your assistance file.

Use our secure electronic document filing website to submit your claim quickly and independently. By doing this, you avoid postal costs and delays.  

You can follow up on the status of a file by using the chat tool available at the bottom right of our Blue Cross Travel Assistance website. This more efficient and faster way to get a response is available Monday to Friday from 8:30 a.m. to 4:30 p.m.  

Want to boost your travel sales with our Annual Plans?

Do your clients often head across the border for short trips or weekend getaways? That’s what we refer to as Short-stay frequent travellers.

With our 4 and 8-day trip duration options, the Annual plan covers your client’s emergency medical expenses every time they travel, wherever they go!

Why choose Blue Cross for your trip?

  • Optional deductibles on emergency medical care costs. Where possible, we arrange payment directly with the hospital
  • Trip cancellation benefit covering prepaid non-refundable travel costs
  • We’re a GeoBlue partner - the largest medical network in the United States. We also partner with assistance service providers worldwide
  • Travel assistance available 24/7 for any emergency, anywhere you travel

Click here for more information.

Flight Delay Service

Canassurance has made minor changes to the Flight Delay Service, please click here to see the updated FAQ located at the bottom of the page.