We are enhancing our invoicing process to achieve improved invoice accuracy. This will include moving the cut-off-date for plan changes to later in the month – and invoices running later in the month, too.
These enhancements will result in a better experience for you, through more accurate and up-to-date invoices, with less need for retroactive adjustments on our invoices.
Enhancements to our Fully Insured invoicing procedures
Delivering a positive experience for our business partners is a key focus of our organization. We continually invest significant resources toward enhancing our systems and technology to better serve you.
In August, we will be implementing changes to the Fully Insured invoicing process to achieve improved invoice accuracy. This will include moving the cut-off date for plan changes to later in the month, with our invoices also running later in the month. Today you receive your invoice around the 10th of the month. Starting in August you will begin receiving your invoice on the 25th of each month. If the 25th falls on a weekend you will receive on the next business day.
These enhancements will result in a better client experience for you through more accurate and up-to-date invoices, with less need for retroactive adjustments on our invoices. What this means for you is less time spent reviewing your invoice to determine why some changes are not appearing.
You can benefit from this change by making sure you are registered for e-Billing and Pre-Authorized Payment, which create less worry for you.
For more information about this positive and exciting change, visit medaviebc.ca/invoices , our dedicated web page explaining the change, or contact your Medavie Blue Cross representative.
What will change with billing cut-off project?
The overall objective of the billing cut-off project is to change our cut-off date to later in the month, this also means that the invoices will go out later in the month for Fully Insured groups.
When does the billing cut-off/invoice run date change?
As of August our Fully Insured clients will begin receiving their invoices later in the month.
Why is the billing cut-off and invoice run changing?
The change will help create a better experience for clients through more accurate and up-to-date invoices, with less need for retroactive adjustments on our invoices.
What does this mean to plan sponsors?
Because the invoices for Fully Insured groups will run later in the month this means adjustments can be submitted/keyed closer to the invoice run. You will have more up to date invoices and ultimately improve invoice accuracy.
Is there anything else that might impact me?
Because the invoices will be sent later in the month, you will need to review your invoices as soon as you receive them to ensure payment is submitted by the first of the following month (i.e. August invoice is for September coverage period and is due September 1).
To ensure a smooth transition, we recommend taking advantage of being setup with e-bills/Prior Authorized Payment (PAP). Once you are setup with e-bills you will receive your invoices much faster than receiving by mail. Also, with PAP you do not have to worry about submitting payment on time! You will also leave our planet a little greener!
How can I find out more about this change?
Please feel free to contact your Medavie Blue Cross representative if you have any questions or comments.