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Medavie Blue Cross to introduce Online Doctors for personal health plans

April 27, 2020

The coronavirus pandemic has highlighted a growing need for safe and effective virtual medical consultations. As a health solutions partner, Medavie Blue Cross is pleased to offer its newest virtual health care service to eligible customers.

Over the coming weeks, members of the Elements, Options and Options Plus personal health plans will have access to Online Doctors, a service Medavie Blue Cross offers in partnership with Maple, Canada’s leading virtual care provider. Online Doctors will be provided at no additional cost to allow these plan members to instantly talk to a Canadian doctor for diagnosis, medical advice, and treatment right from their computer, smartphone or tablet.

“With many family doctors operating with reduced hours or limiting in-office visits, the value of accessing personalized medical advice without leaving home becomes clear,” said David Adams, Vice-President, Business Development for Medavie Blue Cross. “Online Doctors will give our members peace of mind, knowing that they can see a doctor from the comfort of their own living rooms.”

Online Doctors is easy to access through the Medavie mobile app or member services website. Information on the new benefit will be sent to members by email. For members who haven’t signed-up for email communications, register online through the Medavie Blue Cross member services site, via the Medavie mobile app or by calling 1-888-919-7378.

“Keeping non-urgent cases out of Canadian hospitals has never been more important than it is right now. It ensures we can slow the spread of the virus and devote as many resources as possible to those most in need,” said Christy Prada, Vice President of Business Development at Maple. “We’re proud to work with Medavie Blue Cross to ensure safe and reliable access to healthcare in minutes for Canadians through these difficult times.”

About Medavie Blue Cross

Medavie Blue Cross is a premier all-in-one carrier that provides health, dental, travel, life and disability benefits, and administers various federal and provincial government-sponsored health programs. Together with Medavie Health Services, we are part of Medavie, a health solutions partner committed to improving the wellbeing of Canadians.

We are one of Canada’s Most Admired Corporate Cultures and recognized as an Imagine Canada Caring Company. As a not-for-profit organization, we are proud to commit an annual social dividend to the Medavie Health Foundation to support programs and initiatives aimed at addressing some of our country’s most pressing physical and mental health care challenges.

About Maple

Maple is a technology platform that tackles some of the world's most meaningful issues in healthcare, starting with timely and convenient access to doctors and other healthcare providers. It allows patients to connect directly with doctors for medical care in minutes from their smartphone or computer 24/7/365, and also provides custom technology solutions for hospitals and clinics seeking to advance their delivery of care. Learn more at