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Disability Management Toolkit

Completed and signed forms should be sent to:

Atlantic Canada
Fax: 1-800-644-1722

644 Main St PO Box 2200
Moncton, NB E1C 8L3
230 Brownlow Ave PO Box 2200
Dartmouth NS B3B 0G5

Ontario and Western Canada
Fax: 1-800-644-1722

PO Box 2000
185 The West Mall Suite 1200
Etobicoke ON M9C 5P1

Fax: 1-800-644-1722

PO Box 668 Station B
1981 McGill College Avenue, Office 100
Montreal, QC H3A3A7

General Short Term Disability (STD) including Salary Continuance
& Long Term Disability (LTD) questions your employees
may have for you

Questions about disability benefits

Your benefits are generally based on a percentage of your monthly income at the time you become disabled. Please refer to your benefit booklet to confirm your coverage, which can be found on our plan member website.

We will mail a slip annually, provided the benefits you are receiving are a taxable income. To confirm this, you can reference your benefit booklet or ask your Group Administrator.

No. Any medical information obtained by your Disability Claims Specialist is strictly confidential and will not be shared with your employer unless authorization or consent is provided.

During your claim, you are required to maintain contact with your Disability Claim Specialist and Human Resources Representative. Some examples of your responsibilities include, but are not limited to:

  • Providing updates regarding your situation
  • Providing updates regarding your contact or banking information
  • Participating in discussions regarding your return to work, which may include returning to modified work that is deemed reasonable based on your functional status
  • Short term disability: Your payments would continue for as long as you are considered disabled, based on the definition of being disabled as per your contract, or until the maximum benefit period specified in your Benefit Booklet is reached. At which time STD benefit payments will stop and, depending on your benefits plan, you may transition back to work or apply to be assessed for LTD coverage.
  • Long term disability: Your payments would continue for as long as you are considered disabled, based on the definition of being disabled as per your contract or reaching the term age for your policy (whichever comes first).

Long Term Disability (LTD) payments are made once a month via direct deposit. Short Term Disability (STD) payments are made weekly, either by cheque or via direct deposit.

We will work closely with you to discuss how we will support you through a suitable and safe return to work plan. Return to work planning is a collaborative approach where we work with you, your employer, your treating physician, and any other appropriate professionals to develop a plan that meets your unique needs. Our goal is to help you return to work and enjoy a full and productive life. You will be kept informed of all activities relating to the resolution of your claim.

Questions about filling a claim form

This is required in case you are unable to return to your job. We will work with you and your employer to see if you can return in another capacity, or assist you in finding alternate employment.

It’s important that our Disability Claims Specialists have all relevant medical information to assess your claim properly and in a timely manner. The form must be completed in its entirety and we cannot accept a note on a doctor’s prescription pad. If there is missing information, a decision on your claim, and potential benefits may be delayed.

Questions about returning to work

We will work with you to develop a return to work plan, once you are medically capable. Our rehabilitation consultant will design a comprehensive plan that responds to your needs.

Medavie Blue Cross will work with you and your treating physician to ensure you are able to return to work. We will advise your employer of your ability to return to work, whether it is in a modified capacity or to full duties. Medavie Blue Cross may require specific information from your physician to confirm your functional abilities.

Your treating physician will need to provide Medavie Blue Cross with additional medical documentation to support your inability to return to work in a modified or full capacity. MBC will specify these details in a letter to you.

If your treating physician is recommending light duty work and if that work is available—and deemed to be safe and suitable—you may be required to return to work and perform those duties, with the goal to return to full duties, where possible. MBC may require specific information from your physician to confirm your functional abilities.

MBC and your employer will work together to identify suitable and safe work, as well as create a gradual return to work plan that accommodates those restrictions. The work being provided could be a modification of the job you were performing before your absence or an alternate job in a different department. There is also a possibility that you will return to work on graduated hours with the goal of re-integrating you back into the workplace, with the ultimate goal of returning to your regular full duties, where possible.

Questions about salary and income

The amount of Short-Term Disability or Long-Term Disability benefit you are entitled to are coordinated with other income payments which you may be entitled to as a result of your current disability. Your monthly benefit amount will be reduced by any other income or benefits payable to you from certain sources, such as the Canada Pension Plan. A full list of income sources is outlined in your benefit booklet.

If you receive a retroactive (lump sum) award from another source listed in your benefit booklet, such as Canada Pension Plan, you must notify Medavie Blue Cross immediately as this may result in an overpayment. If this situation occurs, you will be required to reimburse Medavie Blue Cross the amount overpaid.

The reduction based on other income typically applies to LTD only, however, may apply to STD depending on contract or booklet wording.

For further information regarding this, please consult your benefit booklet.

Salary Continuance coverage is similar to Short Term Disability (STD) in that it provides protection for when you’re unable to work for a limited period of time due to an injury or illness. The main difference between Salary Continuance and Short Term Disability (STD) is that your employer manages your salary payments and approves your return-to-work plans based on the recommendations of our in-house disability team.

The decision to provide Salary Continuance or general Short Term Disability coverage is one your employer will decide.

Medavie Blue Cross does not have the ability to stop your salary continuance directly, but we will advise your employer whether your absence from work is medically supported. If the information we receive does not support your inability to perform the essential duties of your job, or if you do not provide medical information to support your absence, our advice to your employer may be that your application for salary continuance should not be supported.

Contact information

If you have questions you can reach us at 1-877-849-8509 from Monday to Friday between 8.00 AM - 5.00 PM local time.

This toolkit will continue to be refreshed with the latest resources and process information. Please bookmark this page and refer back to ensure you utilize the most up to date information on managing disability claims.

The information provided on this page is meant for use by authorized clients of Medavie Blue Cross and is not for external distribution. Medavie Blue Cross does not grant permission for any content to be shared outside your organization unless authorized by us.