New Security and Privacy Enhancements

As part of our ongoing commitment to providing members with the best experience, we are introducing additional enhancements to protect member information when using the Member Services Site (MSS) and Blue Cross Mobile app.

Building on the recent introduction of two-step verification, the following updates will be implemented on June 7, 2026:

Stronger password requirements

To further align with industry best practices (including banking standards), new password rules will apply to members setting up their password for the first time, or existing members changing their password. Passwords will need to:

• • Be a minimum of 15 characters
  • Include a combination of uppercase and lowercase letters, numbers, and special characters

Enhanced privacy protection

To keep sensitive information more secure:

• • Date of birth (DOB) will no longer be displayed
  • Address will be partially hidden in the Member Services Site and Blue Cross Mobile app

For any questions or concerns, please contact our Agent Inquiry team for assistance.