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Agent Update - Individual Business

Posted by Medavie Blue Cross on September 29, 2022

End of Year Information

As we enter the last quarter of 2022 and start the last push to year-end, the Administration Teams for both Group and Individual Business are working diligently to complete all requests as quickly and accurately as possible.

Each year, a deadline is set to guarantee the completion of work during the month of December. This deadline is to help guide teams to help set reasonable expectations to both internal and external clients.

Deadline for 2022 Bonus Bucks and Co-Op Funds

If you’ve earned Bonus Bucks and Co-op Funds through your 2021 net production, be sure to use them all before November 30, 2022!

Co-op Funds help you pay for marketing initiatives that promote your business relationship with Medavie Blue Cross. You can use your Co-op dollars to offset the cost of print, radio and online ads and more!

You can also treat yourself with a gift from using your Bonus Bucks! Log on to your account to see how many Bonus Bucks you have available and claim before December 31, 2022.

Remember: If you don’t use, you lose those Bonus Buck and Co-op Funds at the end of the year.

Broker Support Process

Our clients are key to the mutual success of our business, and how clients want to be serviced is evolving. To improve the customer experience, we will be adjusting how we direct client calls coming into our Individual Products Team (IPT) phone line.

Client retention is best achieved when Brokers are included in critical life changes. Today, clients call IPT for support on both general and material changes to their plan. For general inquiries, Medavie Blue Cross is always prepared to facilitate the request. However, for material changes the Broker should be involved directly with the client to determine next steps.

Effective January 1, 2023 we will be streamlining our process for material changes. When members call in with a request that would benefit from a broker’s consultation, our team will be directing the member to their broker.

Common reasons for incoming calls:

To best prepare for these changes, watch next months newsletter for more details on tools and resources to support you and your team.

2022 Billing Calendar

In order to help Brokers service their clients better, we’ve decided to share a copy of the Agent Inquiry Health Products Billing Calendar.

Reviewing this document will help Brokers understand the timelines necessary for Medavie Blue Cross complete specific requests. Information includes appropriate notice for requests and the billing cycle.

End to End Full Solution

December 3, 2022 marks the next phase of the End to End project, focusing on updates to the Individual Online Application that Brokers can access through Salesforce. With the December 3rd launch date fast approaching we’d like to highlight the main changes that will be expected in this release:

• Secure method to make the Application available to the applicant for downloading
• Change to only allow future Effective Date
• Removal of BMI for Children in the jet underwriting solution
• Updates to messaging in Online Application to waive waiting periods

Reminder - New Rates Effective November 1st, 2022

New rates will take effect November 1, 2022 for most individual health products, including Elements, Options, Options Plus and Assured Access. Please refer to the updated online rate calculator, Elements rate guide or Options & Options Plus renewal sheet for rates.

Striking the Right Balance: Solutions to Drug Management Challenges

Thursday, November 10, 2022
10 a.m. ET / 11 a.m. AT

Register Now!

The pace of change in the drug landscape is applying unprecedented cost and complexity pressures on benefit plans in Canada. So how can plan sponsors manage drug costs effectively and sustainably, while ensuring plan members get the treatment they need for their health? Plan to attend our next webinar to discover the latest trends and tools to manage drugs with a focus on chronic disease – the biggest driver of benefit plan spending.

Don’t miss out on this highly focused learning opportunity to discover:

  • Trends that are contributing to drug plan costs
  • Innovative solutions to optimize drug benefit spending
  • Ways to help members self-manage chronic disease
  • Our pharmacy benefit management options — what’s new, what’s next