Year-End and Holiday Schedule Details

Holiday period closures for Medavie Blue Cross Individual Business:

December 26, 27 and 28, 2022 – Closed
January 2, 2023 – Closed
Holiday period renewal and First Year Commission (FYC) payments:

The December 2022 renewal commissions will be processed on December 22nd and 23rd. (we now process health and life portions on 2 separate days)

Commission payments by cheques will be sent on December 23rd
Commission payments by EFT will be deposited in bank accounts on December 28th
FYC’s will be paid out each Monday with a deposit date of two business days later as per usual, except for the week of December 19th. They will be paid out December 22rd with a deposit date of December 23rd

New rates for Guaranteed Issue Health Plan effective January 1, 2023

Rates for the Guaranteed Issue Health Plan will increase on average by 9.9%, effective January 1, 2023.

The new Guaranteed Issue Health Plan Rate Guide is now available on the Agent Microsite. As a reminder, effective September 24, 2022 all new Guaranteed Issue Health Plans offer a $2,500 drug module only.

Rates can vary at age 65 because of the AD&D amount. The rate guide and rate calculator provide rates without AD&D included for the age of 65. However, if you are quoting a Couple plan, with one adult over age 65 and another adult under age 65, you will need to include $2.74 for the younger spouse.

Reminder – 2022 Bonus Bucks Deadline

Don’t forget you can treat yourself with a gift from myreward.ca using your Bonus Bucks! Log on to your account to see how many Bonus Bucks you have available and claim before December 31, 2022.

Remember: If you don’t use, you lose those Bonus Buck at the end of the year.

End to End Full Solution

December 3, 2022 marks the next phase of the End to End project, focusing on updates to the Individual Online Application that Brokers can access through Salesforce. With the December 3rd launch date fast approaching we’d like to highlight the main changes that will be expected in this release:

• Secure method to make the Application available to the applicant for downloading
• Change to only allow future Effective Date
• Removal of BMI for Children in the jet underwriting solution
• Updates to messaging in Online Application to waive waiting periods

End of Year Information

As we enter the last quarter of 2022 and start the last push to year-end, the Administration Teams for both Group and Individual Business are working diligently to complete all requests as quickly and accurately as possible.

New Individual Business & Certificate Level Optional Benefits will follow our standard end of the month process.

Inforce Billing Updates will follow the standard billing cycle for processing.

Broker Support Process Changes

To improve the customer experience, effective January 1, 2023, Medavie Blue Cross is adjusting how we direct client calls coming into our Individual Products Team (IPT) phone line.

Today, some clients call IPT for support on both general and material changes to their plan. For the general inquiries, we are always here, ready to facilitate the request. However, we know that for material changes the Broker needs to be involved directly with the client to determine next steps.

Therefore, we will be streamlining our process for material changes so that when the client needs your advice they’ll be directed back to you, the expert!

All forms required to make these changes are available on our Agent Microsite for your convenience. However, if you need assistance on these material change processes, please reach out to Agent Inquiry or your Medavie Blue Cross Account representative for support.

ll forms required to make these changes are available on our Agent Microsite for your convenience. However, if you need assistance on these material change processes, please reach out to Agent Inquiry or your Medavie Blue Cross Account representative for support.

Some general inquires will still be handled by our IPT team including:

Claims and some inquiries can be handled by members using our Mobile Ap or the newly updated Member Services Site.

We value you as a business partner and believe these small changes will have a huge impact on our mission to improve the wellbeing of Canadians here in Atlantic Canada.