Posted by Medavie Blue Cross on April 30, 2026
PartnerSpace Updates
Mandatory main insured when requestor is not travelling
When a requestor is not travelling, agents will have to identify the main insured before adding other travellers. This will ensure that the roles of the other travellers will be in relation to the main insured and not to the requestor.
When a requestor is not travelling, the only option is to add a main insured.
Once the main insured is identified, the button is updated to “Add traveller”
Reminder: Quick quote for clients who must fill out a health declaration
Quick quote now shows a premium for clients who must fill out a health declaration with a disclaimer that the rate will be adjusted depending on the answers provided.
Customer Space
Customer Space is an online platform that provides customers with convenient access to their travel insurance contracts. Through the Customer Space, customers can add or remove travellers, modify trip dates (before departure), extend coverage (before the expiration of the contract), purchase additional coverage, update personal information, and submit and track claims, among other features.
A Customer Space flyer will be available soon on the Agent Microsite.
B2B system (Old Platform)
In the B2B system, you can modify an existing contract by selecting the Modify tab, extend a single trip contract while a client is travelling by selecting the Extension tab, and cancel a contract prior to its effective date by selecting the Cancellation tab.
For all annual contracts sold through the legacy system, please contact us directly for assistance with contract extensions.
If you are unable to reach someone by phone, please email the requested information and a member of our team will get back to you as quickly as possible.