Important Travel Advisory Resource

Given the evolving global landscape and increased travel activity, it’s a good idea to stay informed about current travel advisories. You can reference the Government of Canada’s travel advisory page to view the latest destination-specific guidance before clients travel here.

Customer Space - Claim Portal

The Claim Portal, accessible through the Customer Space, is available to all our clients as of February 18, 2026.

This new feature will enable our clients to submit a claim and track its progress from start to finish, enhancing the customer experience and satisfaction through a simplified and automated process.

What is the Claim Portal?

Through the Portal in the Customer Space, our clients will be able to:

• Submit a new claim for Emergency Medical Care, Cancellation/Interruption, Baggage, or Accidental Death or Dismemberment for themselves or for other insureds covered by the contract

• Start a claim, save it, and return to it at any time to complete and submit it later

• Upload supporting documents related to their claim, even after the initial claim has been completed (e.g., a customer receives a new invoice after submitting their claim. They can submit new documents related to a claim already in progress).

• View the details of a submitted claim via the portal and obtain real-time status updates on the claim's processing.

• Submit a claim for an assistance file previously opened through the Blue Cross Travel Assistance phone line. The information from the claim file is retrieved to pre-fill the various fields of the claim in the Portal.

Any claims filed before February 18, 2026, will not be accessible in the Claim Portal. Only claims submitted after this date will be available in the client's Customer Space.

How can the client access the Claim Portal?

To access the Claim Portal, clients must have a Customer Space and be able to view their documents.

Once the client has logged into their Customer Space, they should go to the Claims section:

Who can submit a claim through the Customer Space?

The owner of the contract (the requestor) is the only person who can submit a claim through the claims portal as they are the one to whom the Customer Space belongs.

An insured person that is not the requestor can submit a claim in different ways:

• They can ask the requestor to submit the claim on their behalf through the claim portal (e.g.: a family).
• They can ask the requestor to share their access to the Customer Space (e.g.: a couple).
• They can submit a claim directly on CanAssistance’s website.

If you need further assistance, please do not hesitate to contact us.

Agent Inquiry
[email protected]
1-800-361-2538