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Effective September 22, 2022

Medavie Inc. Online Privacy Statement

The Online Privacy Statement (the "Statement") applies to Medavie Inc. and its subsidiary company websites (the "Websites") and mobile applications ("Apps") and explains how we collect, use and disclose the information we collect on our Websites and Apps. It forms part of our Corporate Privacy Principles and supplements any of our company Privacy Policies and/or other terms or agreements that may apply to your relationship with us.

We respect your privacy

At Medavie, our Mission is to improve the wellbeing of Canadians. This includes the use of technology to best meet the health care needs of our customers. Essential to this approach is our commitment to protecting the privacy of all personal information we receive and placed in our care, including what we collect through digital channels like our Websites and Apps.

The information we collect and how we collect it

The type of information we collect depends on how you use our Websites and Apps and may include:

  • The browser and device you are using, which is provided by your browser and device
  • The address of the site you came from, which is provided by your browser
  • The date and time of your visit to our Websites and Apps
  • The pages you visit within our Websites and Apps
  • The number of times you visit our Websites and Apps
  • How long you stay on our Websites and Apps and at what point you exit
  • Your geolocation and your Internet Protocol (IP) address, which is provided by your device
  • Information you input into our Websites and Apps when applying for products or using our online tools and calculators, including but not limited to your name, email address, mobile phone number, usernames, passwords, date of birth and language preferences
  • Other information collected using cookies, web beacons and similar technologies (by us or by third parties on our behalf)

We will only collect information in fair and legal ways that is required for, or related to, providing products and services, conducting business and better understanding consumer needs.

How we use the information we collect

Depending on your relationship with us, we may use the information we collect from our Websites and Apps to do any of the following:

  • Personalize, enhance your experience and make navigation easier while you are visiting or using our Websites and Apps
  • Enable you to use our online quoting and digital advice tools
  • Verify your identity and process transactions you have requested
  • Administer our business, including data analysis, audits, developing and improving products and services, and determining the effectiveness of our marketing and advertising campaigns
  • Gather statistics on the number of new and repeat visitors to our Websites and evaluate our website effectiveness by tracking your visits to our Websites and recognizing your web browser during future visits
  • Protect both you and Medavie from any errors, misrepresentations, fraud and/or contravention of laws or criminal activity through our Websites or Apps
  • Provide customer service, deliver information about our products, contact you for customer satisfaction surveys and conduct market research
  • Enable contracted third parties to perform services or functions as required by Medavie, during which they are required to safeguard any information shared with them

We only use or disclose your personal information for the reasons it’s collected or to which you’ve consented, or when it is required or allowed by law.

We use web analytics services to analyze the use of our Websites. These tools use cookies and other techniques to collect and generate information about your visits to our sites (including your IP address) that is anonymously transmitted to their analytic servers for processing. We study patterns of website activity so we can improve the experience of visitors to our sites.

How we use cookies, web beacons and similar technologies

Cookies are small text files that are automatically created by your web browser on your computer when you visit an internet site. Cookies collect and store information about your browsing patterns and information you provide.

In some cases and where permitted by law, Medavie may allow third party cookies to be created when you visit our Websites. These cookies are used to advertise Medavie products on other companies’ websites and allow us to track the effectiveness of our advertising.

Our web pages may also contain electronic images known as web beacons. Web beacons are sometimes referred to as “clear GIF images”, “pixel tags” or “single-pixel GIFs”. Web beacons are usually invisible to a user and are used for many of the same purposes as cookies.

How you can disable tracking

Most browsers are initially set to accept cookies. If you would prefer, you can set your browser to disable cookies or to inform you when they are set. You also have the ability to delete cookies that you have accepted.

You can opt-out of web analytics activity by setting your browser to notify you when a cookie is sent and block analytics cookies if desired. Please consult your browser's Help Menu for instructions.

Please note that, if you delete or disable cookies, you may not be able to take full advantage of features within our website or be able to access some apps or portals.

How we safeguard your personal information

To help protect your personal information from unauthorized access and use, we use a combination of security measures and maintain physical, technical and administrative safeguards designed to keep it safe. For example, we employ encryption techniques and authentication technologies intended to safeguard the transmission of information over the internet. Some of our Websites utilize a timeout feature that will automatically log you out of your account after a period of inactivity.

Links to other websites

Some of our Websites may contain links to other websites that are not affiliated with us. We do not monitor or maintain the privacy practices of those external websites and do not have authority over them. We do not assume any responsibility for their privacy policies and procedures.