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Frequently Asked Questions

Have a question about your application or enrolment process? We’re here to help!

Login Questions

Your access code is a unique, alphanumeric sequence that is emailed to you separately from your ‘welcome’ email. This is done for security purposes. If you haven’t received the email containing your access code, please check your email’s junk mail folder in case the email was mistakenly sorted there.

If you can’t find the access code email, follow up with your HR coordinator to get your credentials resent.

If your access code isn’t working, try copying the access code directly from your email to minimize mistakes. If you still can’t log in with the copied access code, reach out to your HR coordinator to get additional support.

Application Questions

If you’re unable to finish your application, you can return to it and complete it later, so long as it’s prior to your group’s sign up end date (which will be specified in your emails). All you’ll need to do is sign in again using your access code to continue with your application.

Thank you for taking the time to complete your application. You will receive your Medavie Blue Cross ID card in the near future and then you’ll be able to register for access to our member site and our mobile app.

To learn more about being a Medavie Blue Cross member, including how to use our self-service tools, access exclusive savings, and take advantage of the programs available to you, visit our Member Welcome Centre.

Once you hit ‘submit’ on your form, you should be redirected to the “You’re All Done” screen. If you see this page after you submit your completed application, then your application has been successfully submitted and we’ll be reviewing it! If we need more information from you or there’s an issue with your application, we will contact you directly.

If your group’s enrolment window is still open, you can log back into the application and download your completed application. You can do this by accessing the application using the original access code emailed to you.

If your enrolment window has closed, you can contact our customer service team to submit a request to retrieve your completed application

Once your application is approved, you will be provided with your policy number and ID number. With your policy and ID number in hand, you can then download our mobile app and begin submitting claims.

General Questions

At Medavie Blue Cross, ensuring the confidentiality of our clients’ information has always been fundamental to the way we do business. Our staff follow a variety of policies and procedures to ensure that confidentiality is continuously maintained. For more information on what we do to keep your information safe, please visit

Have a question that our FAQ can’t answer
or need to get in touch?

We’re here to help!
Reach out to our contact centre for answers.

For members in the Atlantic and Ontario region: 1-800-667-4511
For members in Quebec: 1-888-588-1212

Monday to Friday, 8 a.m. to 8 p.m. local time