inConfidence is our secure and confidential Counselling & Family Assistance Program. Accessible online or by phone, inConfidence provides you with 24/7 access to the resources you need, at no extra cost to you.
All our personal health plans (plans you buy for yourself) and many group plans (plans you get from your employer) include inConfidence. To register or login to the program, select your plan type below. If you’re unsure about your coverage, check your benefits booklet or ask your benefits coordinator.
All Medavie Blue Cross individual health plans include inConfidence. Check your policy booklet for contact and web access information. If your group benefits plan includes inConfidence, the plan’s sponsor can provide contact or web access information. Check your benefits booklet or ask your benefits coordinator.
The number of sessions available varies by program and provider. Please check your benefits booklet or check with your benefits coordinator for your specific coverage.
inConfidence is not an emergency or crisis hotline. If you are in crisis, please call 911. For non-crisis, urgent situations; telephone appointments can often be arranged for the same day. The timing of routine appointments will vary based on counsellor availability and your individual requirements.
The fully qualified, professional counsellors have been carefully screened and credentialed by their professional regulatory body. At a minimum counsellors have a master's degree in one of the following fields: Psychology, Social Work or Educational Counselling, and five years of clinical experience.
inConfidence is 100% confidential, and your employer cannot see what you are accessing on the app or if you are receiving counselling.