The latest on Client Administration at Medavie Blue Cross
Steps to follow for member terminations
When terminating a member on Group Administrator Portal*
Provide the member with the correct Group Conversion Flyer for their location:
*Important: Please ensure all information entered on GA Portal is accurate and current prior to terminating the member.
New enhancements to the Group Administrator Portal
Great news for users of our Group Administrator Portal (GAP)!
We have put in place a series of enhancements to the user experience and functionality of our Group Administrator Portal over the past several months, leveraging your feedback to continually add new features that reflect how this tool is used.
We are pleased to share with you the latest enhancements to this important tool, including:
Detailed steps for these changes are available in the GA Portal User Guide. We will advise you when further enhancements are made.
Thank you for your support and feedback as we continue to work to deliver a positive experience for our business partners. This is a key focus of our organization, and we continually invest significant resources toward enhancing our systems and technology to better serve you.
We look forward to continuing to improve your client experience as this project moves forward. If you have any questions or comments, or would like to review these enhancements in detail, please contact your Medavie Blue Cross representative.
Overage Dependent Report:
Please note that the termination date field does not currently reflect the correct termination date. To determine whether a dependent is approaching the minor or student maximum age, it is important to refer to the birthdate of the dependent. For example: If your contract minor/student maximum ages are 21 to 26, those dependents with birth years of 1998 and 1993 will be approaching the maximum. Therefore, they will need to be updated either as full-time students or have their coverage terminated, depending on their situation.
Medavie Blue Cross created an improved consolidated invoice, offering detailed information in an easier-to-read format. Only one payment is required (or paid through pre-authorized payment) for all the benefits listed on the new invoice, including specialty products. Please note that all invoices will be sent electronically, you can find more information in the toolkit’s ebills section.
New features of the invoice:
Please speak with your Medavie Representative for more information.
Rate Calculator: We also enhanced our billing process to calculate coverage amounts based on the actual effective and termination dates of each member, meaning that we no longer need to defer an effective date to the first day of the month or subsequent month.
Student process changes: Medavie Blue Cross will no longer be mailing letters advising of over-age dependent status. Reports are available through your Group Administrator Portal access.
With the latest version of the Medavie Mobile app, members can:
Find out more about our ePay, eClaim and Direct Deposit services here. In addition, our Direct Deposit is now going paper free.
Group Administrator Portal Update for MAAX policies effective September 17, 2018
The current process allows 31 days to backdate a member termination with no claims check. The updated process will be as follows:
New Portal process
Fully Insured Policies
ASO & Retention Policies
**Please ensure that invoices are reviewed on a monthly basis to ensure proper enrolment including additions, terminations and changes in coverage.
If you have any questions or comments, please feel free to reach out to your Medavie Blue Cross representative for further information.