The Group Administrator Toolkit provides support with logging in, administration changes and the invoice. For more details please see the links below.
You can access your log-in here.
New user IDs will be assigned to new Group Administrators.
You will be asked to enter your user ID and temporary password. This was sent to you in an email from [email protected]. Once you log in, change your password to something you will easily remember in the future. A confirmation will appear to confirm your password change.
After you accept the terms and conditions, you will be asked to set up “challenge questions” which will allow you to reset your password in the future.
If at any point you forget your password, enter your username and select the “Forgot Password” link. You will then be asked to answer the challenge questions you had previously created.
The upgrades to the Group Administrator Portal were made to allow for better functionality and more streamlined user experience. Your feedback will be important as we continue to develop updates and make improvements to this experience.
We’ve outlined a few of the improvements below, and more updates are on the way:
For Group Administrators with portal access, the best way to log in to our secure portal is by visiting medaviebc.ca, using Internet Explorer, Firefox, or Chrome.
Once logged in, you can quickly administer benefits, access forms, view publications and more.
Adding an Employee
Adding an employee can be done with a few easy steps.
Updating Employee Information
You can update an employee’s personal information, such as name or address, by clicking the “update” button next to the appropriate section of information. A screen with input fields will appear.
It’s important to note that some fields, such as “permanent date employed,” cannot be changed on the portal at this time. Should you require a change for either of these sections, in Atlantic Canada or Ontario, you can call the Administration department at 1-888-564-2155; if in Quebec, you can call the Administration department at 1-800-456-6595 (option 3)
Family member changes
To make family member changes for an employee (such as updating marital status), click on the “update” button next to “other family members.”
Click on the family member’s name, and the “update family member” section will open
To add a new dependent, click “add a dependent.”
Student Updates
When the child is within 60 days of reaching the maximum age of becoming a minor, a checkbox titled Change to Student will appear.
If the dependent has terminated within 30 days of the maximum age of being a minor and will be attending post-secondary education within this timeframe, you are able to change relationship type to student within the “update family members” section.
All other dependent reinstatements can be sent to Medavie Blue Cross for processing.
To find an employee who already has benefits, under enrolment, choose, update/view member. From the member search screen, you can search for an employee by their name or certificate number.
Steps to follow for member terminations
When terminating a member on Group Administrator Portal*
Provide the member with the correct Group Conversion Flyer for their location:
*Important: Please ensure all information entered on GA Portal is accurate and current prior to terminating the member.
Our team at Medavie Blue Cross is dedicated to providing a user-friendly experience with our portal. Enhancements are being made to our new technology system, and while this takes place there are some temporary restrictions to portal functionality. These include the following:
Temporary Limitations on Group Administrator Portal
The above tasks can be accomplished by contacting MAAX Policy Administrators at [email protected]
Process Updates
We created an improved consolidated invoice, offering detailed information in an easier-to-read format with all of your benefits on one single invoice. You may receive a reduced number of invoices due to this new structure (if applicable). Only one payment is required (or paid through pre-authorized payment) for all the benefits listed on the new invoice, including specialty products. Please note that all invoices will be sent electronically, you can find more information in the toolkit’s ebills section.
Specialty Products will appear on your consolidated invoice. If you currently have any of our Wellness Products, such as inConfidence® Employee, Family Assistance Program or Medical Second Opinion™ services, they will appear as line items in the body of your invoice with the applicable rates.
My Good Health® is a value-added service available to all card holders which will now appear on each invoice you receive. It will not reflect a rate unless the reporting packages have been purchased, in which case you would then see your yearly rate. Your sales representative can provide you with more information on our value-added reporting packages, and you can also visit My Good Health® for more details.
Our billing process is to calculate coverage amounts based on the actual effective and termination dates of each member, rather than deferring an effective date to the first day of the subsequent month, or extending coverage to the last day of the month of termination.
If you currently use, or plan to use, online banking, you must re-register with the account number found on your invoice remittance stub. Please see our Invoice Guide for support on reviewing the new document and adjustments.
From the drop-down menu, the following options are available for viewing e-Bills:
All: All available invoices and data files.
Invoice: PDF format (Remittance and Invoice Details).
Invoice report will contain all member details and adjustment details & descriptions
Data File: CSV format (Excel spreadsheet data file).
Note: Paper invoices: Summary pages only.
Viewing specific billing periods
You can view the following specific billing periods:
Number of Months:
Most recent up to 12 months.
All available bills.
Coverage Period:
From and To fields must be completed.
Viewing specific policies/divisions
To view e-Bills for specific policies and/or divisions, select one or more options from the “Policy – Division/Name” drop-down. For a complete list of e-Bills, select “All Policies”.
Within your “Document Search Results”, click either the PDF or CSV links to view, print or save the eBill.
Your Medavie Blue Cross representatives are ready to answer any of your invoice questions, as well as changes to process. Please contact a representative at:
Quebec: 1-800-456-6595 (option 3)
All other provinces: 1-888-564-2155
1. Fully insured policy:
If payment of premiums is not received when due, Medavie Blue Cross will contact you and follow the below process:
2. Administrative Services Only Policy:
If payment of premiums is not received when due, Medavie Blue Cross will contact you and follow the below process:
Please contact your Medavie Blue Cross representative for more information.
Your Medavie Blue Cross representatives are ready to answer any of your invoice questions.
With the latest version of the Medavie Mobile app, members can:
Find out more about our ePay, eClaim and Direct Deposit services by clicking here. In addition, our Explanation of Benefit statements, are now paper free. More information is highlighted in our Member Centre.
Group Administrator Portal User Guide
Self-billed Remittance Template
Group Administrator eBills CSV file formatting
Pre-authorized Debit (PAD) Agreement
Billing Calendar Ontario Market – ASO
Billing Calendar Ontario Market – Fully Insured Accounts
Billing Calendar Atlantic Market – ASO
Billing Calendar Atlantic Market – Fully Insured Accounts
Billing Calendar Quebec Market – ASO
*Works best in Internet Explorer or Firefox.
Ready to get started?
Watch the video below to find out how to manage your employees' benefits in just a few minutes.
Not enough hours in the day?
(A young woman is sitting at a desk in front of a computer. She holds her head in her hands as she clenches her teeth. The phone is ringing and she’s covering her ears with her hands. Large stacks of files to be processed are piling up around her. She checks her full email on her cell.)
(She looks at her phone as she receives numerous unread messages notifications.)
(The hands of a wall clock are racing around the dial at full speed.)
We’ve got your back.
Manage your employees’ benefits, in one place, in just a few minutes.
Group Administrator Portal
Get everything done in one place
No headaches, your request is applied that same day
Your to-do list is a little bit shorter
We’re here for you!
(The woman’s desk is now empty. Headset on, smile on her face, the young worker is talking on the phone with an advisor.)
Easier administration is just a click away.
medaviebc.ca/admin-toolkit
(Under a sunny sky, the young worker is doing yoga, she performs the tree pose.)
Medavie Blue Cross
Just a click away
medaviebc.ca/admin-toolkit
Please contact Medavie Blue Cross at the number displayed below and we will be happy to assist you.
Quebec: 1-800-456-6595 (option 3)
All other provinces: 1-888-564-2155