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Group Administrator Toolkit


The Group Administrator Toolkit provides support with logging in, administration changes, and invoices.

Group Administrator Toolkit


The Group Administrator Toolkit provides support with logging in, administration changes, and invoices.

Disability Management Toolkit

We’ve collected some important resources to help you manage disability claims.

Disability Management Toolkit

We’ve collected some important resources to help you manage disability claims.

Benefits of using GAP

Watch the video below to find out how to manage your employees' benefits in just a few minutes.

Not enough hours in the day?

(A young woman is sitting at a desk in front of a computer. She holds her head in her hands as she clenches her teeth. The phone is ringing and she’s covering her ears with her hands. Large stacks of files to be processed are piling up around her. She checks her full email on her cell.)

(She looks at her phone as she receives numerous unread messages notifications.)

(The hands of a wall clock are racing around the dial at full speed.)

We’ve got your back.

Manage your employees’ benefits, in one place, in just a few minutes.

Group Administrator Portal

  • Access and update member details:
    • Add and/or terminate member
    • Address change (moving)
    • Name change (marriage)
    • Child to student status (children growing up)
    • Date of birth (for drug claims)
  • Request a card
  • View group’s billing
  • Access to booklets/contracts

Get everything done in one place

No headaches, your request is applied that same day

Your to-do list is a little bit shorter

We’re here for you!

(The woman’s desk is now empty. Headset on, smile on her face, the young worker is talking on the phone with an advisor.)

Easier administration is just a click away.

medaviebc.ca/admin-toolkit

(Under a sunny sky, the young worker is doing yoga, she performs the tree pose.)

Medavie Blue Cross

Just a click away

medaviebc.ca/admin-toolkit

Invoice & Billing

We created an improved consolidated invoice, offering detailed information in an easier-to-read format with all of your benefits on one single invoice. You may receive a reduced number of invoices due to this new structure (if applicable). Only one payment is required (or paid through pre-authorized payment) for all the benefits listed on the new invoice, including specialty products. Please note that all invoices will be sent electronically, you can find more information in the toolkit’s ebills section.

Specialty Products will appear on your consolidated invoice. If you currently have any of our Wellness Products, such as inConfidence® Employee, Family Assistance Program or Medical Second Opinion™ services, they will appear as line items in the body of your invoice with the applicable rates.

Our billing process is to calculate coverage amounts based on the actual effective and termination dates of each member, rather than deferring an effective date to the first day of the subsequent month, or extending coverage to the last day of the month of termination.

Your broker or consultant can typically provide a calculator to assist with tax optimization, taxable benefits and payroll deductions. This is not a tool provided by Medavie Blue Cross.

If you currently use, or plan to use, online banking, you must re-register with the account number found on your invoice remittance stub. Please see our Invoice Guide for support on reviewing the new document and adjustments.

To view a bill click 'Reports & Billing' on the 'Welcome' screen'. Then select 'Billing' from the menu.

On the 'Search Bills' screen, the most recent bills will automatically appear under the 'Search Results'.

To view bills for specific policies and/or divisions, select one or more options from the 'Policy - Division/Name' drop-down. For a complete list of bills, Select All.

  • Fully insured policy:
    • If payment of premiums is not received when due, Medavie Blue Cross will contact you and follow the below process:
      • Clients will receive a Reminder letter advising them that their account is 20 days in arrears, and requesting that payment be made.
      • At 45 days in arrears, a second letter will be sent to advise that all claims will be suspended if payment is not received in 60 days from the invoice due date. No further communication will be sent prior to claims suspension.
      • The third letter will be sent on the day of claims suspension for non-payment to advise that all claims have been suspended effective 60 days from the invoice due date.
      • The fourth letter will be sent to advise of termination due to non-payment of premium. A final invoice and termination letter will be sent. The termination letter is sent when a client is 75 days in arrears.


  • Administrative Services Only Policy:
    • If payment of premiums is not received when due, Medavie Blue Cross will contact you and follow the below process:
      • Clients will receive a Reminder letter advising them that their account is 30 days in arrears, and requesting that payment be made.
      • At 60 days in arrears, a second letter will be sent to advise that all claims will be suspended if payment is not received in 75 days from the invoice due date. No further communication will be sent prior to claims suspension.
      • The third letter will be sent on the day of claims suspension for non-payment to advise that all claims have been suspended effective 75 days from the invoice due date.
      • The fourth letter will be sent to advise of termination due to non-payment. A final invoice and termination letter will be sent. The termination letter is sent when a client is 90 days in arrears.


Please contact your Medavie Blue Cross representative for more information.

Resources

Billing Calendar Ontario Market

Billing Calendar Atlantic Market

Billing Calendar Quebec Market

Member Services

Once members receive their ID number they can use the Blue Cross Mobile app, and Member Services site to access many services like:

  • Submit claim
  • Search benefit details, including prescription drug coverage
  • Find an approved local health professional
  • Use and share a mobile ID card
  • Sign up for Direct Deposit
  • Access Connected Care member-only digital health solutions

Find out more about our ePay, eClaim and Direct Deposit services by clicking here. In addition, our Explanation of Benefit statements, are now paper free. More information is highlighted in our Member Centre.

Member Services

Once members receive their ID number they can use the Blue Cross Mobile app, and Member Services site to access many services like:

  • Submit claim
  • Search benefit details, including prescription drug coverage
  • Find an approved local health professional
  • Use and share a mobile ID card
  • Sign up for Direct Deposit
  • Access Connected Care member-only digital health solutions

Find out more about our ePay, eClaim and Direct Deposit services by clicking here. In addition, our Explanation of Benefit statements, are now paper free. More information is highlighted in our Member Centre.

Contact Us

Open Monday to Friday 8 a.m. – 5 p.m. (Atlantic)

Web Questions

Questions about the Group Administrator website?

Call: 1-888-564-2155

Email: [email protected]

Policy Questions

Coverage, eligibility, claims and general policy inquiries?

Call: 1-800-667-4511

Email: [email protected]