COVID-19 Mental Health Services and Support

Here are just some of the services and supports available to help you get through this difficult time—from the security, privacy and comfort of your home.

Member support

Free resources

We know that COVID-19 is taking a toll on the physical and mental wellbeing of many Canadians.

If you or someone you know is experiencing stress or anxiety and is struggling to cope, please know that expert help is just a call or click away.

Virtual Visits

As one of Canada’s leading health solutions partners, we offer a variety of online options to give you quick and easy access to expert mental health care—without having to leave the house.

Find out about how your plan may cover virtual visits with psychologists, psychotherapists, counsellors, social workers and other practitioners specializing in mental health care.

Learn more about virtual visits

Virtual Visits

As one of Canada’s leading health solutions partners, we offer a variety of online options to give you quick and easy access to expert mental health care—without having to leave the house.

Find out about how your plan may cover virtual visits with psychologists, psychotherapists, counsellors, social workers and other practitioners specializing in mental health care.

Learn more about virtual visits

Digital Therapy

Internet-enabled Cognitive Behavioural Therapy (iCBT)

Get easy-to-access counselling and education services from a licensed therapist using your computer, tablet or mobile device. iCBT helps build life-enhancing skills to manage thoughts and feelings and is available through our Connected Care platform.

Our Digital Therapy service providers have introduced modules specifically to help Canadians manage anxiety related to COVID-19:

Morneau Shepell: Anxiety (Pandemic) module

BEACON: offers a Health Anxiety module

Both can be accessed by logging into our Connected Care platform.

iCBT is eligible for reimbursement under most plans. Check out our step-by-step guide for information on how to claim for iCBT visits.

Access Connected Care

Digital Therapy

Internet-enabled Cognitive Behavioural Therapy (iCBT)

Our Digital Therapy service providers have introduced modules specifically to help Canadians manage anxiety related to COVID-19:

Morneau Shepell: Anxiety (Pandemic) module

BEACON: offers a Health Anxiety module

Both can be accessed by logging into our Connected Care platform.

iCBT is eligible for reimbursement under most plans. Check out our step-by-step guide for information on how to claim for iCBT visits.

Access Connected Care

Online Doctors

Need to see a doctor? Connect with a licensed Canadian physician in minutes for consultation and treatment through our Connected Care platform.

Our Online Doctors service is available around the clock at preferred rates for Medavie Blue Cross members. During the pandemic, rates are reduced for daytime visits.

Does your plan include a Health Spending Account? If so, you can submit the expense for reimbursement from your available balance.

Access Connected Care

Online Doctors

Need to see a doctor? Connect with a licensed Canadian physician in minutes for consultation and treatment through our Connected Care platform.

Our Online Doctors service is available around the clock at preferred rates for Medavie Blue Cross members. During the pandemic, rates are reduced for daytime visits.

Does your plan include a Health Spending Account? If so, you can submit the expense for reimbursement from your available balance.

Access Connected Care

Employee and Family Assistance Program (EFAP)

inConfidence, our EFAP solution, offers confidential counselling and education to deal with a wide range of work-life challenges. If this is part of your benefit plan, you have a toll-free number that you can dial 24/7 to get expert support from a certified counsellor.

Not sure of your plan’s EFAP? Ask your employer or HR representative.

Access inConfidence

Employee and Family Assistance Program (EFAP)

Not sure of your plan’s EFAP? Ask your employer or HR representative.

Access inConfidence

My Good Health

Our wellness portal allows you to create your own personal profile for customized advice, information and tips, including self-care resources for mental wellbeing.

Learn about My Good Health

My Good Health

Our wellness portal allows you to create your own personal profile for customized advice, information and tips, including self-care resources for mental wellbeing.

Learn about My Good Health

Free resources for Canadians

Stronger Minds from BEACON

Stronger Minds is a free online program that offers day-to-day guidance from the BEACON’s team of clinical psychologists and access to videos, quick reads and resilience-building activities.

Morneau Shepell’s free resource centre

Morneau Shepell has set up a free resource centre where Canadians can access health information and advice, including protecting you and your family from COVID-19.

Additional resources for Canadians

The Canadian Mental Health Association has a page dedicated to sharing valuable information about COVID-19 and mental health management, including links to community supports.

Wellness Together Canada provides tools and resources to help get Canadians back on track. These include modules for addressing low mood, worry, substance use, social isolation and relationship issues.

Top 7 List

As part of our mission to improve the overall wellbeing of Canadians, we’ve compiled a Top 7 list of ways you can protect your mental health during this pandemic.

View our top 7 list here

Top 7 List

As part of our mission to improve the overall wellbeing of Canadians, we’ve compiled a Top 7 list of ways you can protect your mental health during this pandemic.

View our top 7 list here

Expert Help

If your symptoms of anxiety are causing you significant distress or are interfering with your ability to function normally, make sure to seek professional help by phone or online. If you are in crisis or experiencing an emergency, please dial ‘911’ or visit your nearest hospital’s emergency room.