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Mental Health Services and Support

Here are just some of the services and supports available to help you—from the security, privacy and comfort of your home.

We know that COVID-19 is taking a toll on the physical and mental wellbeing of many Canadians.

If you or someone you know is experiencing stress or anxiety and is struggling to cope, please know that expert help is just a call or click away.

Virtual Visits

As your benefits provider, we offer a variety of online options to give you quick and easy access to expert mental health care—without having to leave the house.

Most plans cover virtual visits with psychologists, psychotherapists, counsellors, social workers and other practitioners specializing in mental health care. Ask your health provider if they can provide their specific care remotely and take care of your health even when you can’t meet in-person. Whether it is a local provider, or a virtual-only provider, they must be accredited by their Canadian professional association for the services to be covered by your plan.

Virtual Visits

As your benefits provider, we offer a variety of online options to give you quick and easy access to expert mental health care—without having to leave the house.

Most plans cover virtual visits with psychologists, psychotherapists, counsellors, social workers and other practitioners specializing in mental health care. Ask your health provider if they can provide their specific care remotely and take care of your health even when you can’t meet in-person. Whether it is a local provider, or a virtual-only provider, they must be accredited by their Canadian professional association for the services to be covered by your plan.

Digital Therapy

Internet-enabled Cognitive Behavioural Therapy (iCBT) and Live Therapy

Get easy-to-access counselling and education services from a licensed therapist using your computer, tablet or mobile device. iCBT helps build life-enhancing skills to manage thoughts and feelings and with Live Therapy you are able to book direct video sessions with the therapist of your choosing.

Live Therapy and iCBT are eligible for reimbursement under most plans through the Mental Health Practitioner or Psychologist extended health care benefit, or Health Spending Account/Personal Wellness Account (HSA/PWA). Check out our step-by-step guide for information on how to claim for iCBT visits.

Digital Therapy

Internet-enabled Cognitive Behavioural Therapy (iCBT) and Live Therapy

Get easy-to-access counselling and education services from a licensed therapist using your computer, tablet or mobile device. iCBT helps build life-enhancing skills to manage thoughts and feelings and with Live Therapy you are able to book direct video sessions with the therapist of your choosing.

Live Therapy and iCBT are eligible for reimbursement under most plans through the Mental Health Practitioner or Psychologist extended health care benefit, or Health Spending Account/Personal Wellness Account (HSA/PWA). Check out our step-by-step guide for information on how to claim for iCBT visits.

Online Doctors

Need to see a doctor? Connect with a licensed Canadian physician in minutes for consultation and treatment through our Connected Care platform.

Our Online Doctors service is available around the clock at preferred rates for Medavie Blue Cross members. During the pandemic, rates are reduced for daytime visits.

Does your plan include a Health Spending Account? If so, you can submit the expense for reimbursement from your available balance.

Online Doctors

Need to see a doctor? Connect with a licensed Canadian physician in minutes for consultation and treatment through our Connected Care platform.

Our Online Doctors service is available around the clock at preferred rates for Medavie Blue Cross members. During the pandemic, rates are reduced for daytime visits.

Does your plan include a Health Spending Account? If so, you can submit the expense for reimbursement from your available balance.

Employee and Family Assistance Program (EFAP)

inConfidence, our EFAP solution, offers confidential counselling and education to deal with a wide range of personal and work-life challenges. If this is part of your benefit plan, you have a toll-free number that you can dial 24/7 to get expert support from a certified counsellor.

Not sure if your plan includes inConfidence? Ask your employer or HR representative.

Employee and Family Assistance Program (EFAP)

inConfidence, our EFAP solution, offers confidential counselling and education to deal with a wide range of personal and work-life challenges. If this is part of your benefit plan, you have a toll-free number that you can dial 24/7 to get expert support from a certified counsellor.

Not sure if your plan includes inConfidence? Ask your employer or HR representative.

My Good Health

Our wellness portal allows you to create your own personal profile for customized advice, information and tips, including self-care resources for mental wellbeing.

My Good Health

Our wellness portal allows you to create your own personal profile for customized advice, information and tips, including self-care resources for mental wellbeing.

Mindfulness

Use your mobile device or computer to access training programs and guided meditations from a global network of experts. Get an exclusive free 3-month premium trial!*

Mindfulness

Use your mobile device or computer to access training programs and guided meditations from a global network of experts. Get an exclusive free 3-month premium trial!*

Free resources for Canadians

Additional resources for Canadians

The Canadian Mental Health Association has a page dedicated to sharing valuable information about COVID-19 and mental health management, including links to community supports.

Wellness Together Canada provides tools and resources to help get Canadians back on track. These include modules for addressing low mood, worry, substance use, social isolation and relationship issues.

Top 7 List

As part of our mission to improve the overall wellbeing of Canadians, we’ve compiled a Top 7 list of ways you can protect your mental health during this pandemic.

Top 7 List

As part of our mission to improve the overall wellbeing of Canadians, we’ve compiled a Top 7 list of ways you can protect your mental health during this pandemic.

Expert Help

If your symptoms of anxiety are causing you significant distress or are interfering with your ability to function normally, make sure to seek professional help by phone or online. If you are in crisis or experiencing an emergency, please dial ‘911’ or visit your nearest hospital’s emergency room.