Travel Insurance Claim Forms

Did you require medical attention while on vacation? Did your baggage fail to show up or did unforeseen circumstances cause the cancellation of a trip?

We're here to help!

Health Insurance Forms

Other Travel Forms

During this unprecedented time we are actively updating our COVID-19 information page with the most pertinent information.

Health Insurance Travel Claim Forms

Health related claim forms for costs incurred while travelling.

Travel Insurance Claim Form

Out of Country Health Services Claim Form

Insurance Claim Consent and Authorization Form

Travel Insurance Claim Form

Out of Country Medical Claim Form

Schedule A & B

Travel Insurance Claim Form

Out of Province Health Benefits Form

Travel Insurance Claim Form

Out-of-Province Claim Form

Travel Insurance Claim Form

Baggage Claims and Trip Cancellation Forms

Please confirm that your plan includes baggage or trip cancellation coverage before attempting to submit a claim.

Trip Cancellation Benefit Form

Baggage Benefit Claim Form

How to file a claim

The fastest way to file your claim is to submit it using our mobile app. Download or open the app and choose ‘Travel’ as the type of claim you’re submitting.

You also have the option to upload the claim documents to our secure website https://canassistance.com/en/blue-cross or to mail the completed forms(s) and all other required documents to:

Blue Cross Travel Assistance
PO BOX 3888, Station B,
Montréal, QC, H3B 3L7

Please note: New Brunswick and Newfoundland residents are no longer required to mail original copies and can now use any of the methods listed above.

What documents will I need to file my claim?

To make sure your claim is processed quickly, you’ll need to include the following documents when you submit your claim:

A fully completed and signed copy of the Travel Insurance Claim Form.
Original itemized bills indicating the diagnosis, the services rendered and a breakdown of the charges
Official pharmacy receipts showing the name of the drug(s), the dosage and the cost(s)
Proof of payment for all expenses paid. You can also submit a credit card statement showing the Canadian equivalent you were charged.
Any other relevant documents such as medical reports, labs results, etc.

Have a travel claim or cancellation that requires a bit more paperwork? If your claim has more than 15 pages of documentation, we ask that you mail it to us so that we can efficiently process your claim.

How to file a claim

The fastest way to file your claim is to submit it using our mobile app. Download or open the app and choose ‘Travel’ as the type of claim you’re submitting.

You also have the option to upload the claim documents to our secure website https://canassistance.com/en/blue-cross or to mail the completed forms(s) and all other required documents to:

Blue Cross Travel Assistance
PO BOX 3888, Station B,
Montréal, QC, H3B 3L7

Please note: New Brunswick and Newfoundland residents are no longer required to mail original copies and can now use any of the methods listed above.

What documents will I need to file my claim?

To make sure your claim is processed quickly, you’ll need to include the following documents when you submit your claim:

A fully completed and signed copy of the Travel Insurance Claim Form.
Original itemized bills indicating the diagnosis, the services rendered and a breakdown of the charges
Official pharmacy receipts showing the name of the drug(s), the dosage and the cost(s)
Proof of payment for all expenses paid. You can also submit a credit card statement showing the Canadian equivalent you were charged.
Any other relevant documents such as medical reports, labs results, etc.

Have a travel claim or cancellation that requires a bit more paperwork? If your claim has more than 15 pages of documentation, we ask that you mail it to us so that we can efficiently process your claim.

How long will it take until I'm reimbursed?

Your claim will be reviewed as quickly as possible once we’ve received all required documents. However, the following situations may increase the processing time:

An incomplete claim form or missing documents
Delayed or missing itemized invoices
Delayed or missing medical information

If you are not able to provide the itemized medical bills or the medical reports required to process your claim, our office will attempt to request the missing information directly from the healthcare provider. In those cases, we will continue assessing your claim as soon as these documents are submitted to our office.

If you receive a statement/invoice, please do not make a payment directly to the service provider. Upload it to the secure website https://canassistance.com/en/blue-cross or send it by mail to the address listed above. Please include your ID number and policy number for reference.

Should you have any questions, please contact us at (506) 854-2222 or toll-free at 1-800-563-4444 Monday through Friday from 8:00 am until 8:00 pm (Eastern Standard Time), or with the chat feature on https://canassistance.com/en/blue-cross.

How long will it take until I'm reimbursed?

Your claim will be reviewed as quickly as possible once we’ve received all required documents. However, the following situations may increase the processing time:

An incomplete claim form or missing documents
Delayed or missing itemized invoices
Delayed or missing medical information

If you are not able to provide the itemized medical bills or the medical reports required to process your claim, our office will attempt to request the missing information directly from the healthcare provider. In those cases, we will continue assessing your claim as soon as these documents are submitted to our office.

If you receive a statement/invoice, please do not make a payment directly to the service provider. Upload it to the secure website https://canassistance.com/en/blue-cross or send it by mail to the address listed above. Please include your ID number and policy number for reference.

Should you have any questions, please contact us at (506) 854-2222 or toll-free at 1-800-563-4444 Monday through Friday from 8:00 am until 8:00 pm (Eastern Standard Time), or with the chat feature on https://canassistance.com/en/blue-cross.

Important Notice

Blue Cross Travel Assistance will pay eligible Out-of-Province medical fees. As your Travel Insurance Policy is in excess of Provincial Health Care allowances, eligible claims will be submitted to your Government Health Plan. Therefore, the completed claim form(s) are to be sent even if you haven’t incurred any expenses, as your medical invoice(s) may have been sent directly to our office.

By signing the enclosed form(s), as per the terms of the contract, you authorize Blue Cross Travel Assistance to:

Access the medical information required to determine the eligibility of your claims;
Pay eligible expenses directly to the provider.