2022 in Review:
Another Banner Year Recognizing our Client Focus, Digital Innovation
Posted by Shane Reid on December 20, 2022
Before we turn the calendar to a new year, we wanted to look back at the major initiatives we’ve carried out over the past 12 months as Canada’s only integrated health, disability and drug carrier and summarize in this year-end review. This annual Insights Blog tradition reinforces the importance of relationships for our success.
Our 2022 recap focuses on areas for which we again received national industry recognition, including:
In 2022, we continued to draw on our in-house expertise, our strategic partnerships and our responsive technology to custom-design benefit plans with bult-in flexibility and sustainability. We’ve expanded and further digitized our comprehensive suite of innovative and inclusive solutions, as well as enhanced the reliable, hands-on service we provide to private and public sector clients across Canada.
We made significant enhancements to deliver insurance solutions and digital customer experiences to over 3.5 million individual and group members across Canada. This involved investing in new technologies and innovations to ensure our offering is relevant and responsive to evolving needs and expectations.
As part of our ongoing operational excellence journey, we’ve enhanced our Total Experience Program, which helps us listen to plan sponsor, administrator and member feedback and allows us to augment our service delivery models to support their diverse needs.
As a not-for-profit organization, Medavie does not have shareholders. We retain our net income to reinvest in our business, create even better products for our clients and give back to the communities where we operate as part of our mission to improve the wellbeing of Canadians.
Medavie, through the Medavie Foundation, invests in community initiatives and organizations that share our mission to help address some of the most pressing mental and physical health challenges facing Canada, with a focus on youth mental health, healthy food, active living and post-traumatic stress.
Our community giving extends to the causes that are close to our employees’ hearts, matching the personal hours they volunteer and dollars they raise, along with the investments we make through our Building Healthy Communities sponsorships.
In addition to being named an Excellence Awardee in four categories of the Insurance Business Canada Awards, we were honoured to retain our status as one of Canada’s Top 100 Employers for leading our industry in “offering an exceptional place to work.” We are also in the Hall of Fame of Canada’s Most Admired Cultures for having a culture that “enhances performance and sustains a competitive advantage.”
As 2022 draws to a close, we would like to thank our partners for success ― benefit plan advisors, sponsors, administrators and members, service providers and employees ― and wish you good health, wealth and happiness in 2023 ― the 80th anniversary year for Medavie Blue Cross!